Water Dispenser Repair ("we", "us", or "our") operates the website waterdispenserrepair.ae and provides water dispenser repair, servicing, gas refilling, cleaning, and maintenance across Dubai, Abu Dhabi, and Sharjah. We respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains in detail what information we collect, why we collect it, how we use and protect it, who we share it with, and the rights and choices you have. By using our website, contacting us, or booking a service, you confirm that you have read and understood this policy.
Water Dispenser Repair is a UAE-based home appliance repair company that has served homes, offices, and businesses across the Emirates for many years. We repair water dispensers of all major brands and models, on site at your home or workplace, with certified technicians. We are the data controller responsible for the personal information described in this policy. If you have any questions, you can reach us by phone or WhatsApp on +971 50 159 0802, or by email at info@waterdispenserrepair.ae.
We only collect the information we genuinely need to provide our services and respond to your requests. The information we collect falls into a few clear categories.
The first is the information you give us directly. When you call, message, email, or fill in a form to book a repair or ask a question, we may collect your full name, phone number, email address, the service address or location of the dispenser in the UAE, the brand and model of your water dispenser, and a description of the fault you are reporting. If you request an invoice or a maintenance contract, we may also collect billing details and company information.
The second is information we collect automatically when you use our website. This may include your IP address, the type of device and browser you use, your approximate location, the pages you view, the links you click, the website or search that referred you to us, and the date and time of your visit. We collect this through cookies and similar technologies, which are explained in our separate Cookie Policy.
The third is information from third parties, such as analytics providers or a messaging platform like WhatsApp when you contact us through it. We only receive the information these services share with us in the normal course of helping us run our website and communicate with you.
We use your information to run our repair service properly and to look after you as a customer. In practical terms, this means we use your contact and address details to schedule your appointment, send a technician to the correct location, and keep you updated about the timing of the visit. We use the details of your dispenser and the fault so the technician arrives prepared with the right knowledge and common spare parts.
We also use your information to give you a quote, carry out the repair, test the unit, issue an invoice, and keep a record of the work we have done in case the same fault is covered under our repair warranty. Your contact details allow us to follow up after a repair, confirm your satisfaction, and, where appropriate, let you know about servicing or maintenance your dispenser may need. The technical information we gather from the website helps us understand how visitors use the site, fix problems, and improve the experience for everyone. We do not use your information for any unrelated purpose without telling you first and, where required, obtaining your consent.
We process your personal information where it is necessary to provide the service you have asked for, where we have a legitimate interest in running and improving our business in a way that does not override your rights, where we need to meet a legal or accounting obligation, and where you have given us your consent, such as for certain cookies or marketing messages. You can withdraw consent at any time.
We do not sell, rent, or trade your personal information to anyone. We share it only where it is necessary to deliver our service or where the law requires it.
We share your booking details with the technician assigned to your job, so they can reach you and carry out the repair. We may share limited information with trusted service providers who help us operate, such as website hosting, analytics, messaging, or payment processing partners. These providers may only use your information to perform their service for us and are required to keep it secure and confidential. We may also disclose information where we are legally required to do so by a court, regulator, or government authority in the UAE, or where it is necessary to protect our rights, our staff, or the safety of others.
We take reasonable technical and organisational measures to keep your personal information safe from loss, misuse, and unauthorised access. We limit access to the people who need it to do their work, and we use appropriate safeguards for the systems that store your information. While no website or method of electronic storage can be guaranteed to be completely secure, we work continually to protect the data you entrust to us.
We keep your personal information only for as long as we need it. For most customers, this means keeping your booking and repair records for the period needed to honour our warranty, meet our accounting and tax obligations under UAE law, and resolve any dispute that may arise. When we no longer need your information, we securely delete it or remove anything that could identify you.
You have the right to ask what personal information we hold about you and to receive a copy of it. You can ask us to correct information that is inaccurate or incomplete, and to delete information that we are no longer required to keep. You can object to certain uses of your information and ask us to stop sending you service-related or promotional messages at any time. To exercise any of these rights, simply contact us using the details in this policy, and we will respond within a reasonable time. We may need to verify your identity before acting on a request, to protect your information.
If we contact you about offers, maintenance reminders, or services, we will only do so in line with the law and the preferences you have shared. You can ask us to stop these messages at any time by telling the sender or contacting us directly, and we will respect your choice promptly.
Our website and services are intended for adults arranging repairs for their home or business. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Our website may link to other websites or include tools provided by third parties, such as maps or messaging buttons. We do not control these websites and services and are not responsible for their privacy practices. We encourage you to read the privacy policy of any third-party site before sharing your information with it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or the law. When we make a significant change, we will post the updated version on this page. We encourage you to review this policy from time to time so you stay informed about how we protect your information.
If you have any questions, concerns, or requests about this Privacy Policy or the way we handle your information, please contact us: